At Yummies Intercontinental, we’re revolutionising the quick service experience across Nigeria with Omega OS, our cutting-edge, cloud-based platform designed to transform every Yummies outlet into a data-driven, efficient, and customer-focused smart restaurant. Inspired by the need for seamless operations and unparalleled customer satisfaction, Omega OS is the backbone of our business, streamlining everything from order processing to inventory management and analytics.
What is Omega OS?
Omega OS( Operating System) is Yummies Intercontinental’s proprietary IT solution, built to manage every facet of our operations. This robust platform handles online and app-based orders, kitchen and service production, staff scheduling, raw material tracking, and advanced analytics.
Why Omega OS?
Omega OS is more than just software; it’s the engine that drives efficiency, automation, and scalability across our network. By automating key processes, Omega OS empowers Yummies brands to deliver faster service, reduce errors, and enhance the customer experience, making every outlet a “smart” restaurant tailored to Africa’s dynamic dining landscape.
Developed in-house by the Yummies Tech Crew, Omega OS is customised to meet the unique needs of our brands and business model. This allows us to stay agile, innovate rapidly, and maintain a competitive edge in the market.
Why Build Our Own System?
At Yummies, we believe in taking control of our destiny. Omega OS is being created to align perfectly with our vision, ensuring we can adapt to market trends and customer preferences without relying on third-party solutions. By owning the development process, we prioritize features that matter most to our businesses, avoid unnecessary costs, and retain full intellectual property rights. This approach eliminates licensing fees, making expansion across Africa cost-effective and seamless.
How Does Omega OS Work?
Imagine a customer placing an order for their favorite jollof rice or grilled catfish through the various brand app, website, call center, or in-store kiosk. Omega OS instantly relays the order to the kitchen tablet, eliminating the need for manual entry. The chef receives a notification, marks the order, and begins preparation, with each step—cooking, plating, and packaging—tracked in real-time.
For delivery orders, Omega OS syncs with our courier app, mapping the fastest route, providing customer contact options, and ensuring adherence to Yummies’ delivery standards. GPS tracking ensures orders are marked complete only upon arrival, maintaining accuracy and transparency. Customers can rate their experience immediately via the app, and feedback is shared with staff and managers instantly for quick resolution and improved service.
Beyond Order Management
Omega OS goes far beyond streamlining orders. It optimizes inventory by tracking raw materials like rice, spices, or chicken, forecasting demand based on weeks of sales data, and generating “Consumption Reports” to monitor usage and minimize waste. Managers can schedule staff, set wages, and use predictive analytics to determine optimal staffing levels for busy periods. The platform also manages menus, pricing, promotions, and digital displays across all Yummies locations, ensuring consistency and efficiency.
The Journey of Ingredients in Omega OS
Take an ingredient like egusi. In OMEGA OS, it’s logged with a unit of measurement (e.g., 100 g per scoop). Suppliers and packaging details are added, and inventory updates are automatically made upon delivery. When a customer orders egusi soup, the system deducts the exact amount (say, 200 g for a portion) from stock. Write-offs and audits are simplified, with detailed reports comparing actual and recorded inventory to ensure accuracy.
Omega OS: Powering Yummies and Beyond
Omega OS isn’t limited to our restaurants. It’s also the backbone of our other quick service chains. Built for Reliability, Ready for the Future
Reliability is at the heart of Omega OS. The Yummies Tech Crew is committed to enhancing OMEGA OS, ensuring it remains stable, user-friendly, and adaptable to the needs of our partners, staff, and customers.
Why OMEGA OS Matters for US
Omega OS is more than a tech platform—it’s a commitment to elevating quick service. By leveraging data-driven insights, automating operations, and prioritising customer satisfaction, Yummies Intercontinental is setting a new standard for smart services across the continent. Whether you’re enjoying a meal in Lagos, Makurdi, or Lafia, Omega OS ensures every bite is backed by innovation.
Join us at Yummies Intercontinental as we redefine dining with Omega OS—where technology meets taste, and every meal is a masterpiece.